Ask a question about Electronic Travel Authorisation (ETA)

Use this form to ask a question about Electronic Travel Authorisation (ETA). We will reply in 3 working days (Monday-Friday).

We do not give help on the phone.

Before you start

Check the ETA guidance on GOV.UK for an answer to your question.

If you are using the UK ETA app, try applying online instead.

If you are waiting for a decision on an ETA application, do not contact us until 3 working days (Monday-Friday) after you applied.

If you need to travel soon

You must apply for an ETA before you travel to the UK. You can travel to the UK while waiting for a decision.

What you'll need

You will need:

• an email address where we can send our reply
• your ETA reference number, if you have already applied

If you do not do anything for 20 minutes, your answers will not be saved. Your question is only saved when you submit the form.