Accessibility statement for this Home Office Forms Application

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:

Read tips on contacting organisations about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations') in Northern Ireland.

Technical information about this website's accessibility

The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible Content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We are aware of the following issues. All of these issues will be resolved within several days of this statement's publication date.

  1. The following questions require screen readers to navigate away from radio buttons to announce the questions:

    Is your question about an ETA application that has been submitted?

    How did you apply for your ETA?


  2. The "What is your question about" pages contain multiple H1 heading tags.
  3. The form does not make it clear to all users when a time out is about to occur.
  4. The cursor focus does not correctly align to some error messages when a message is generated. The cursor aligns further down the page when the error message is at the top of the page.
  5. The session timeout of 20 minutes cannot be changed and the user is not alerted when it is running out. This for each individual page of the form, not the form overall. This does not meet WCAG 2.2 Enough Time.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that's not within the scope of the accessibility regulations

At this time, this service does not contain any content that is exempt from the regulations

Preparation of this accessibility statement

This statement was prepared on 19 October 2023. It was last reviewed on 19 October 2023.

This website was last tested on 19 October 2023. The test was carried out internally by the Home Office.

We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.